Shipping Policy
Scotch & Soda offers Free Worldwide Shipping on every order. This policy explains order processing, estimated delivery times, tracking updates, customs coverage, and how to contact us if you need shipping support.
Free Worldwide Shipping
We provide Free Worldwide Shipping for all eligible orders placed through our store. There is no standard shipping fee added at checkout for worldwide delivery.
Orders are processed within 1–3 days.
Estimated delivery time is 2–5 days after shipment.
Tracking information may take 1–3 days to update after shipment.
Order Processing
After your order is placed, please allow 1–3 days for order processing. Processing includes order review, item preparation, and handoff for shipment.
Processing times may be affected by order volume, payment review, address verification, or product availability. If we need more information to process your order, we will contact you using the email address provided at checkout.
Estimated Delivery Time
Once your order has shipped, the estimated delivery time is 2–5 days. Delivery estimates begin after shipment, not from the date the order is placed.
Delivery timing may vary due to destination, local delivery conditions, weather, customs processing, or other carrier-related delays outside our direct control.
Shipping Destinations
Scotch & Soda offers Free Worldwide Shipping to supported delivery destinations. Please enter your full shipping address accurately at checkout so your order can be processed correctly.
If your destination cannot be served for any reason, our support team will contact you as soon as possible.
Shipping Rates
Shipping is free worldwide. No standard shipping charge is required for Free Worldwide Shipping orders.
Free Worldwide Shipping also includes any customs duties, import taxes, brokerage fees, or other government charges that may apply. If such fees occur, they will be covered by us as part of the Free Worldwide Shipping service.
Tracking Your Order
When your order ships, tracking details will be sent to the email address used at checkout when available. Tracking updates may take 1–3 days after shipment to appear or refresh.
If your tracking link has not updated right away, please check again within the tracking update window. If it still has not updated after that period, contact us for help.
Wrong or Incomplete Address
Please review your shipping address carefully before completing your order. If you notice an incorrect or incomplete address, contact us immediately at [email protected].
If the order has not yet shipped, we will do our best to help update the address. If the order has already shipped, address changes may not be possible, but our team will help review the next available steps.
Customs, Duties & Taxes
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If any of these charges apply to your order, they will be covered by us.
If you receive a notice requesting customs-related payment for a Scotch & Soda order, please contact us before making payment so our team can review and assist.
Lost, Delayed or Damaged Packages
If your package appears delayed, lost, or damaged in transit, please contact us at [email protected] with your order number, tracking number, and a brief description of the issue.
- For delayed packages, we will review the tracking information and help with the next steps.
- For lost packages, we may request additional information to assist with the review.
- For damaged packages, please include clear photos of the package and item condition.
Contact Us
For shipping questions or order delivery support, contact Scotch & Soda customer service at [email protected].
Please include your full name, order number, shipping address, and tracking number if available so we can help you more efficiently.
