Contact Us
Have a question for Scotch & Soda? Our customer support team is here to help with orders, shipping, returns, exchanges, product questions, and account support.
Customer Care
For support, please email us at [email protected].
We aim to respond within 24–48 hours during customer service hours.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
What to Include
To help us review your request as quickly as possible, please include the details that match your question.
- Your full name and the email address used at checkout
- Your order number, if your message is about an order
- The product name, size, color, or SKU, if available
- A clear description of what you need help with
- Photos or screenshots, if they help explain the issue
Order Support
Contact us if you need help reviewing an order, checking order details, updating information, or understanding the next step after purchase.
Shipping Support
If you have a question about shipping status, delivery details, or a shipment concern, send us your order number so we can assist.
Returns & Exchanges
Need help with a return or exchange question? Share your order number and the item details, and our team will guide you through the support process.
Product Questions
For questions about sizing, fit, materials, colors, availability, or product details, let us know which item you are interested in.
Account Help
If you need help with your account, please contact us using the email address connected to your account whenever possible.
Contact Form
Use the contact form on this page if you prefer to send your message directly through the website. Please include the same helpful details listed above so our team can respond with the right information.
Privacy
We use the information you share to review and respond to your customer service request. Please do not include full payment card numbers or other sensitive payment details in your message.
We’re Here to Help
Thank you for reaching out to Scotch & Soda. Send us your question, and our team will get back to you as soon as possible within our customer service response window.
