Information We Collect

We collect information that helps us operate the Scotch & Soda online store, process orders, provide customer support, improve the shopping experience, and communicate with customers.

• Contact details, such as your name, email address, billing address, and shipping address
• Order details, such as purchased items, sizes, colors, order number, delivery information, and return or exchange requests
• Account information, such as login details, saved preferences, and account activity if you create an account
• Customer service information, such as messages, photos, attachments, and support history when you contact us
• Technical information, such as device type, browser type, IP address, website activity, cookie data, and analytics information
• Marketing preferences, such as whether you subscribe to or unsubscribe from email marketing

How We Use Information

Scotch & Soda uses customer information to provide and improve our store services. This may include using information to:

• Process, confirm, ship, and deliver orders
• Provide order updates, tracking information, and customer support
• Manage returns, exchanges, refunds, and product questions
• Verify payment, prevent fraud, and protect the security of our website
• Respond to messages, requests, and service inquiries
• Improve website performance, product presentation, and the customer experience
• Send marketing emails when you have subscribed or otherwise agreed to receive them
• Comply with applicable operational, tax, accounting, legal, or security requirements

Order Processing

When you place an order with Scotch & Soda, we use the information you provide to review the order, confirm payment, prepare shipment, provide tracking updates, manage delivery, and support any post-purchase requests.

We may also use order information to help detect errors, prevent unauthorized transactions, verify account or checkout activity, and resolve customer service issues.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment options available at checkout. Payment details are handled by the applicable payment processor so your transaction can be authorized, processed, and completed securely.

Scotch & Soda does not require you to send full payment card numbers by email. Please do not include full credit card details or other sensitive payment information in customer service messages.

Cookies and Analytics

Scotch & Soda uses cookies and similar technologies to support website functionality, remember preferences, understand shopping activity, improve performance, and help us learn how customers use the website.

We may also use analytics tracking to review traffic patterns, page activity, product interest, device information, and general website performance. These tools help us improve the online shopping experience.

You can usually control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to email marketing from Scotch & Soda, we may use your email address to send updates about products, promotions, store news, and related offers.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at [email protected]. Even if you unsubscribe from marketing messages, you may still receive transactional emails related to orders, payments, shipping, returns, exchanges, account activity, or customer service.

Service Providers

Scotch & Soda may share information with service providers that help us operate the store and provide customer services. These providers may support functions such as website hosting, payment processing, order fulfillment, shipping, analytics, email communication, fraud prevention, customer support, and store operations.

We share information only as needed for these services to be performed and expect service providers to handle customer information responsibly.

Data Security

Scotch & Soda uses reasonable administrative, technical, and organizational measures to help protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

No website, payment system, or method of electronic storage can be guaranteed to be completely secure. Please use care when sharing information online and contact us if you believe your account or order information may have been accessed without permission.

Data Retention

We retain customer information for as long as reasonably needed to provide store services, complete transactions, maintain records, respond to support requests, resolve disputes, prevent fraud, and meet operational or legal requirements.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for store operations and recordkeeping.

Customer Privacy Rights

Depending on where you live, you may have rights relating to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or withdrawal of consent where applicable.

To make a privacy request, contact Scotch & Soda at [email protected]. We may need to verify your identity before completing a request.

Children’s Privacy

The Scotch & Soda website is intended for customers who are able to make purchases and provide information responsibly. We do not knowingly collect personal information from children for online purchasing purposes.

If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

International Users

If you access the Scotch & Soda website from outside your country or region, your information may be processed, stored, or accessed in locations where our store operations or service providers are located.

Privacy rules may differ depending on location. We handle customer information according to this Privacy Policy and applicable requirements that may apply to our store operations.

Policy Updates

Scotch & Soda may update this Privacy Policy from time to time to reflect changes in our store operations, website features, services, or privacy practices.

When updates are made, the revised policy may be posted on this page with a new “Last updated” date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, want to make a privacy request, or need help with how your information is handled, contact Scotch & Soda customer support at [email protected].