Return Policy
Scotch & Soda offers 30 Days Free Returns on eligible items. This policy explains the return window, item condition requirements, how to start a return, refund timing, exchanges, and what to do if your order arrives damaged or incorrect.
30 Days Free Returns
Eligible items may be returned within 30 days of delivery. Return shipping is free for approved returns when customers follow the return instructions provided by our customer service team.
Eligible returns must be started within 30 days of delivery.
Approved eligible returns are free under our 30 Days Free Returns service.
Refunds are processed within 3–15 days after the returned item is received and inspected.
Return Eligibility
To be eligible for a return, your item must meet the return conditions below.
- The return request must be made within 30 days of delivery.
- The item must be unworn, unwashed, unused, and in its original condition.
- Original tags, labels, and packaging should be included where applicable.
- You must provide the order number or proof of purchase.
- You must contact customer service before sending any return.
Item Condition
Returned items are inspected when received. Items that show signs of wear, washing, alteration, damage, stains, odors, or missing required tags may not qualify for a refund.
Please package your return carefully to help protect the item during transit.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items marked final sale or non-returnable at the time of purchase
- Items that have been worn, washed, altered, or damaged after delivery
- Items missing original tags, labels, or packaging where required
- Gift cards or store credit, if offered
- Returns sent without contacting customer service first
How to Start a Return
Customers must contact customer service first to receive return instructions and return details. Please do not send items back before your return request has been reviewed.
- Email [email protected] within 30 days of delivery.
- Include your full name, order number, email address used at checkout, and the item you want to return.
- Tell us the reason for the return and include photos if the item arrived damaged, defective, or incorrect.
- Wait for our customer service team to provide the correct return instructions and return details.
- Send the item back only after receiving return instructions from customer service.
Returns sent without contacting customer service first may not be accepted. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Shipping Cost
Scotch & Soda offers 30 Days Free Returns for eligible, approved returns. To qualify for free return service, you must contact customer service first and follow the return instructions provided.
Returns sent without approval, sent to the wrong location, or shipped without following the provided instructions may not be accepted.
Refund Process
Once your returned item is received, it will be inspected to confirm return eligibility and item condition. If approved, your refund will be processed within 3–15 days after the returned item is received and inspected.
Refunds are generally issued to the original payment method used for the order. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Exchanges
If you would like to exchange an item for another size, color, or style, please contact us first at [email protected]. Exchanges depend on item availability and return eligibility.
If the requested exchange item is unavailable, we may help you proceed with an eligible return and refund instead.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].
Include your order number, a description of the issue, and clear photos of the item and packaging. Our customer service team will review your request and provide the next return or replacement instructions where applicable.
Final Sale Items
Items marked final sale or non-returnable at the time of purchase may not be eligible for return or exchange, unless the item arrives damaged, defective, or incorrect.
Please review product details and checkout information carefully before completing your order.
Contact Us
For return questions, exchange requests, damaged item support, or refund assistance, contact Scotch & Soda customer service at [email protected].
Please include your full name, order number, email address used at checkout, and the item details so we can help you more efficiently.
